Management Principles & Policies Ch. 5
Discipline: Management
Type of Paper: Question-Answer
Academic Level: Undergrad. (yrs 3-4)
Paper Format: APA
Pages: 1
Words: 275
Question
Management Principles & Policies Ch. 5
The career path that most resembles the traditional view of climbing the stairs in a corporate hierarchy is the linear career. True
A steady-state career entails a slow-but-steady growth in level of responsibility and compensation. False
Individuals who don't want the responsibility that comes with promotion may follow a transitory career path. True
Planning
helps managers to cope with events that can be predicted, but is not
particularly helpful when conditions are uncertain. False
Planning occurs only at the highest levels of an organization, being done by top managers. False
Planning and strategic management derive from an organization's mission and vision about itself. True
In
this time of Internet connections and speedy-access computer databases,
one typically has complete information for planning and decision
making. False
Planning gives you expectations against which you can compare your performance. True
Facebook
strives to be on the cutting edge of social media, and is experiencing
phenomenal growth. It encourages what it calls a "hacker" mindset,
always looking to break down the old in favor of something better. Of
Miles and Snow's basic strategy types, Facebook would be described as a
prospector. True
According
to Miles and Snow's basic strategy types, a defender protects its
strong position in an industry by constantly seeking new opportunities
for growth. False
Microsoft
has been accused of adapting competitors' products after those firms
spent the resources and took the risks to develop them. Companies with
this strategy are known as analyzers by Miles and Snow. True
Blockbuster
Video was slow to adapt to the latest trends in its industry, such as
DVD-by-mail and movie downloads online. When it tried to incorporate the
same into its business model, it was well behind competitors like
Netflix. Blockbuster might be defined as a defender, according to Miles
and Snow. False
The
process of a business cycling through decisions first to select
products and markets, then about producing and delivering the products,
and finally to establish roles and processes is known as the discovery
cycle. False
The administrative part of the adaptive cycle focuses on establishing roles and organizational processes. True
Mission and vision statements should be created once the strategic planning process is complete. False
Determining an organization's mission is the responsibility of top management and the board of directors. True
A vision has a clear sense of the future and the actions needed to get there. True
A vision statement expresses what the organization should become and where it wants to go strategically. True
Marriot
Hotel's statement in which it states its desire "to be the world's
leading provider of hospitality services" is a mission statement. False
Strategic planning determines goals for an organization for a period of 1-5 years. True
Operational planning is normally performed by middle management. False
Tactical planning is done by first-line managers and looks forward to the next 1-8 weeks. False
Decisions that are predictable, following a well-defined set of procedures are typical of operational planning. True
A target is a specific commitment to achieve a measurable result within a stated period of time. False
An organization's goals arranged from low-level to high-level can be termed a means-end chain. True
Strategic goals focus on objectives for the organization as a whole. True
Operational goals are set by middle managers and focus on the actions needed to achieve strategic goals. False
The ‘R' in a SMART goal stands for ‘reachable'. False
A
bike messenger company that operates in the downtown area of a large
city recently set the following goal: "All deliveries should be
completed as quickly as possible." This example meets the criteria for a
SMART goal. False
SMART
goals that are challenging yet can be met within the available scope of
time, equipment, and financial support are known as achievable, the ‘A'
in SMART. False
Because it is unrealistic for SMART goals to be accomplished overnight, they should have target dates. True
A marketing plan is an example of an action plan. True
The operating plan defines the course of action needed to achieve a stated goal. False
Southwest Airlines' goal of being highly profitable is a tactical goal. False
Southwest Airlines' goal of making arrival times more reliable is a tactical goal. True
In single-use plans, a program is another name for a project. False
The U.S. government space program is an example of a single-use plan. True
A procedure is a standing plan that outlines the response to particular problems or circumstances. True
A policy includes more specifics than does a rule. False
Policies, procedures, and rules are types of single-use plans. False
MBO was developed by Frederick Taylor as part of scientific management. False
The purpose of MBO is to motivate subordinates True
The first step in an MBO program is for the manager to set objectives for her subordinate. False
Maintenance objectives are one type of objective used in MBO. True
In MBO, objectives that employees fail to meet should be put aside for the next period in favor of ones that they can achieve. False
In order for MBO to be successful, it must be implemented throughout the entire organization. True
Organization-wide, the best structure for objectives in MBO is known as a diversity pattern. False
Deadlines can help one concentrate the mind, in order to make decisions rather than put them off. True
In the planning/control cycle, part of the control process can be to improve future plans. True
The planning/control cycle has three planning steps and three control steps. False
In the planning/control cycle, comparing the results with the plan is one of the control steps. True
In the planning/control cycle, carrying out the plan is one of the control steps. False
A
career that is upwardly mobile, with a number of jobs that are
fundamentally different yet still build on one another is known as a(n)
______ career. Spiral
Planning is defined as setting goals and deciding how to achieve them.
Which of the following is one of the challenges of planning? Finding the time to plan If you do not have all of the information for a complete plan, you should .make decisions based on what you have, since perfect information is rare.
Which of the following is a benefit of planning? Planning helps you cope with uncertainty.
A
company that is an expert at producing and selling narrowly defined
products or services, and which does not tend to seek opportunities
outside its present market is known by Miles and Snow as a(n) Defender
Which
of the following is one of the organizational responses organizations
make when confronted with uncertainty, as identified by Miles and Snow? Defender
In
a new broadband environment, consumers are more able than ever before
to download products like music, movies and books. Netflix has been
aggressive in taking advantage of this fact, offering web streaming and
game console-access to its customers. According to Miles and Snow,
Neflix would be a(n Prospector
A
company producing cameras and video cameras prefers to focus its
resources on a fast imitation program to reverse engineer new features
from competitors and add those, rather than implementing truly inventive
features. Miles and Snow would call this company a(n) Analyzer
The
adaptive cycle portrays businesses as continuously cycling through
kinds of business decisions: entrepreneurial, _____, and administrative. Engineering
If a business lacks insights or fails to use the adaptive cycle properly, it is likely to become which of the following? A reactor
Which of the following is the correct order of planning steps within an organization? Mission statement & vision statement, strategic planning, tactical planning, operational planning.
The statement which expresses the purpose of an organization is called a(n) Mission Statement
Amazon.com's
statement expressing its desire "to build a place where people can come
to find and discover anything they might want to buy online" is a(n) Vision Statement
Agile
Consultant, Inc. has a written statement which says, "Agile exists to
provide its clients with exemplary service, to help them achieve their
goals, and to use our success to make the city of Las Vegas a better
place to live." This is an example of a(n) Mission Statement
The
managers of Zach's Furniture recently crafted this statement: "Zach's
endeavors to become the largest supplier of discount furniture in the
western United States." This is most likely a(n) Vision Statement
Which level of management is most often engaged in tactical planning Middle Managers
What is the time frame of an operational plan? 1-52 Weeks
Long-term
decisions about the overall direction of the organization, based in
part on environmental conditions outside the firm, are part of the strategic plan
There are three levels of planning. Their order, from first to last, is strategic, tactical, and operational
Sandra
is participating with other managers in a discussion about the external
environment and what her organization's goals should be for the next
three years. She is participating in strategic planning.
Top
management has recently made some new long-term goals for the
organization, so Than, a division manager, is meeting with other
managers to discuss how to implement policies to support these goals in
the next 24 months. He is participating in tactical planning
Jorje
is meeting with his subordinates to determine which workers from his
department need training in order to handle production increases
expected during the next nine months. Jorje is involved in operational planning
Which of the following is associated with operational planning? Directing daily tasks of nonmanagerial personnel
Burrold
Baggage expects to improve profitability of the organization by 15%
over the next three years by cutting costs through global outsourcing.
This is an example of a(n) strategic goal
A SMART goal is one that is specific, measurable, attainable, results-oriented, and has target dates
The
goal to "improve the quality of customer service by instituting
follow-up telephone calls this month" is not a SMART goal because it is Not measurable
Laurie
has been struggling with her weight and one of her coworkers suggested
that she make a SMART goal for herself. Which of the following is the
best example of a SMART goal for Laurie? I want to lose 20 pounds by June 1, 2011
In terms of difficulty, the best goals are challenging but realistic
After setting goals, managers should next prepare an action plan for accomplishing the goals
A __________ outlines the general response to a designated problem or situation. Policy
Management instituted a new ______ in Eric's workplace that "employees who falsify timesheets will be given a written warning" Rule
When White Castle specifies exactly how to dress a hamburger, including the order of the condiments, this is called a Procedure
The space shuttle Discovery is an example of a Project
A single-use plan encompassing a range of projects or activities is a(n) Program
MBO stands for Management by Objectives
The first step in the MBO process is to Jointly set objectives
Terell is a new manager, and he is using MBO for the first time. It is essential for Terell to reward employees when they meet objectives
Which of the following would BEST describe MBO? Its purpose is to motivate employees.
Productivity gains from MBO are higher when an organization has top-management commitment
MBO
works by cascading objectives down through the organization, and these
objectives become more ______ at lower levels of the organization. Specific
______ help you ignore extraneous matters in favor of focusing on what's important—realizing the goals on time and on budget. Deadlines
The constant feedback loop of the ______ is designed to ensure plans stay headed in the right direction. planning/control cycle
Improving future plans is part of which step in the planning/control cycle? Controlling the direction
Desiree,
a sales manager, met with her staff to discuss that they were only a
third of the way to their sales goal, but halfway through the sales
period. She was looking for suggestions to improve second half
performance. Which part of the planning/control cycle is Desiree doing? Controlling the direction
Ellie
met with her supervisor for a formal review of her job performance over
the past year. Though Ellie had agreed to complete five training
modules during the course of the year, she only did two. At this stage,
which part of the planning/control cycle would be applicable to her
manager going forward? Improve future plans
Apple
has a plan to generate buzz for its new products by maintaining secrecy
about them. Apple has learned that strong measures are required to
protect such mysteries, so it has enhanced its security and even fired
and sued employees for leaking news about the products. These efforts
would be considered which part of the planning/control cycle? Taking corrective action