MHA FPX 5020 CU Statement of the Problem Capstone Questions

  • Meet with a health care professional in your prospective client organization to present your data review project proposal. Then, submit a summary of the required changes, with the client’s signature. There is no page limit for this assessment.

    Introduction

    Note: Each assessment of your capstone project is built on the work you have completed in previous assessments. Therefore, you must complete the assessments in this course in the order in which they are presented.The ability to articulate the potential impact of your project in a concise manner to project stakeholders can impact the successful implementation of any change initiative. The successful outcome of your project depends upon your ability to communicate effectively and prepare for meetings with important stakeholders.This assessment is crucial to the success of your data review project and provides an opportunity for you to refine your project proposal and obtain the client’s approval. In addition, you will work closely with the client to ensure that your project adds value to the organization, while still supporting your career goals and leadership development.

    Overview and Preparation

    Note: In this assessment, you will present the project proposal that you developed in Assessment 2 to the client for negotiation and approval.

    Document Review

    To prepare for this assessment, read the following:

    The information provided in this document will help you in preparing for the meeting, presenting your data review project proposal, and obtaining approval for your project from the client. In addition, it provides guidance, recommendations, and examples that are crucial to successfully completing this assessment. You are encouraged to download this document and keep it on hand as a ready reference.In addition, download and review the template you will use for this assessment:

    Key Preparatory Tasks for a Successful Meeting

    Thorough preparation will ensure that your meeting is productive. Take the following steps to prepare for the meeting:

    • Conduct background research on your prospective client organization. Identify a first and second choice for connecting with a practicing health care professional in that organization.
    • Research best practices for professional communication and feedback to prepare for the interview.
    • Reflect upon your experience in human services and health care administration relevant to your proposed project. Based on the NCHL competencies, is your proposed project realistic?
    • Prepare a list of questions that you would like to ask the practicing health care professional. Refer to the Client Meeting and Project Approval Guide [PDF].

    Note: You should arrive at the meeting with proposed performance indicators related to the health care issue you have identified. However, it is possible that you have chosen the wrong indicators, that the indicators are not included in the organization’s data sets, or that the client thinks different indicators might be more helpful. It is your job to verify, discover, or redefine your performance indicators so that you can proceed with your data review.

    Requirements

    You will need to take the following steps to complete this assessment. Details and supporting information for completing each step are contained in the Client Meeting and Project Approval Guide [PDF].Step 1: Schedule a meeting with the prospective client.Step 2: Meet with the client and present your project proposal (your combined Assessments 1 and 2). You may wish to send your proposal to your reviewer prior to the meeting.

    • Provide evidence-based support for your assertions and conclusions.
    • Be clear about the project scope, execution, and focus.
    • Be clear about the value of your proposed project and how you will measure the outcomes for each of the four areas of the balanced scorecard.
    • Be prepared to answer questions that the client asks.

    Step 3: Work with the client to refine your project proposal as necessary, including any negotiated changes, using the Assessment 3 Client Meeting and Review Template [DOCX]. Summarize the feedback offered by your client during the meeting, and provide any substantive, relevant details needed for clarification. (You will integrate the client feedback into your final project report.)Step 4: Submit the changes noted in your Assessment 3 template to the client for their approval and signature. (The client’s signature, title, and contact information are required.)Step 5: Scan and submit the signed copy of the Assessment 3 template as the deliverable for this assessment.Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that you address each point, at a minimum, during the client meeting and project approval process. You may also want to read the assessment scoring guide to better understand how each criterion will be assessed.

    • Identify the appropriate health care professional in an organization from whom to seek approval for a proposed project.
      • Consider the people with the requisite decision-making authority who are best able to provide guidance and recommendations.
    • Negotiate changes to project scope, execution, or focus, based on feedback solicited from the client.
      • Use this meeting as an opportunity to refine your proposed project.
      • Solicit feedback on key aspects of the project:
        1. Problem Statement.
        2. Relevance of Factors and Units of Measurement.
        3. Method Selected in Literature v. Organization/Public Domain.
        4. Industry Considerations/Comments.
        5. Strengths.
        6. Areas for Improvement.
        7. Insights/Other Observations.
      • Verify, discover, or redefine your performance indicators and outcome measures.
      • Ensure that negotiated changes are feasible and do not present obstacles to successful course completion.
    • Obtain approval for a proposed project.
      • Be sure that your revised proposal is a collaborative effort between you and the client that meets organizational requirements, such as confidentiality.
      • Consider your role and responsibilities for establishing a strong working relationship with the client in executing the project.

    Competencies Measured

    By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

    • Competency 3: People: Create an organizational climate that values and supports employees and colleagues in health care settings.
      • Identify the appropriate health care professional in an organization from whom to seek approval for a proposed project.
      • Negotiate changes to project scope, execution, or focus, based on feedback solicited from the client.
      • Obtain approval for a proposed project.

Expert Solution Preview

To meet with a health care professional in your prospective client organization and present your data review project proposal, you should follow the following steps:

1. Schedule a meeting with the prospective client: Contact the appropriate health care professional in the organization and schedule a meeting to discuss your project proposal. Ensure that you are meeting with someone who has the decision-making authority and can provide guidance and recommendations.

2. Present your project proposal: During the meeting, present your project proposal, which should include your combined Assessments 1 and 2. Be clear about the scope, execution, and focus of your project. Provide evidence-based support for your assertions and conclusions. Highlight the value of your proposed project and how you will measure outcomes using the balanced scorecard framework. Be prepared to answer any questions the client may have.

3. Refine the project proposal based on client feedback: Work closely with the client to refine your project proposal as necessary. This may include negotiating changes to the project scope, execution, or focus based on their feedback. Use the Assessment 3 Client Meeting and Review Template to summarize the feedback provided by the client during the meeting. Make sure to include any substantive and relevant details needed for clarification.

4. Obtain client approval and signature: Submit the changes noted in your Assessment 3 template to the client for their approval and signature. The client’s signature, title, and contact information are required for this step. Scan and submit the signed copy of the assessment template as the deliverable for this assessment.

5. Establish a strong working relationship: Consider your role and responsibilities in establishing a strong working relationship with the client throughout the project. This includes maintaining confidentiality and meeting organizational requirements.

By following these steps, you will demonstrate your proficiency in identifying the appropriate health care professional, negotiating changes based on client feedback, and obtaining approval for your proposed project.

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