2 Discussion Questions assignment
For this assignment, write about 300 words for each discussion question;
For each Discussion question, cite at least 1 peer review references in
APA 7th format.
don’t use any AI writing or OPEN AI answers
Discussion Question 1
Often times, incentives are needed for employees to induce superior customer service
● Explain some methods for creating employee incentives so as to alter behavior and provide excellent customer service.
● Describe the benefits of a relationship management approach to reducing and managing conflicts with repeat customers and vendors.
Discussion Question 2 – Summary & Critical Thinking
Welcome to the last week of your course. In this discussion question you have the opportunity to be creative and to relate what you have learned to your professional lives. Please explore and critically think about some of the learning outcomes and concepts presented in this course.( the last 4-5 assignments are all for this course)
Please effectively communicate how you would lead an organization (or a group of people within the organization) by applying the knowledge you have learned ethically and responsibly. Your discussion should also include innovative thinking, and information-technology aspects (such as the Internet, social-media, computers, and so forth) that may assist you in decision-making. You may frame your discussion around any functional component of business, and in any context; problem-solving, management, leadership, organizational behavior, and so forth.
Text book: Raines, S. S. (2019).
Conflict management for managers: Resolving workplace, client, and policy disputes (2nd ed.)
. Rowman & Littlefield Publishers
Print ISBN: 978-1538119921
